Alliants Experience Platform (AXP)

This article explains what fields of a guest profile on AXP can be edited by users and what fields are not editable. These uneditable fields are often synced through external…

Guest Profile Fields: What You Can Edit and What Syncs Automatically From External Sources

In some cases, a guest profile may appear in the system without a phone number. This can happen when a guest first contacts the hotel through WhatsApp.

Why Can a Guest Profile Be Created Without a Phone Number?

The Alliants Experience Platform (AXP) integrates with PMS to manage guest profile, including phone numbers, and adheres to specific rules for data synchronization. Below is an overview of how phone…

How does AXP integrate and manage guest phone numbers with Opera PMS?

This article explains how users can manually merge guest profiles

How to Merge a guest profile in AXP?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

Why is the guest phone number field populated with the email address?

Why can I not Send a Digital Itinerary Link to a Guest?

How to hide a room rate from the Digital Itinerary?

Why are there Two Guest Profiles with the same Booking Number?

Multiple profiles appearing for a single guest

Why Does the Guest have Duplicate Profiles?

Guest profiles

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