Alliants Experience Platform (AXP)

Configure and customise the guest-facing mobile app including check-in, digital keys, and in-app services.

10. Guest App

How Do I Set Up the Staff App on iOS?

How Do I Set Up the Staff App on Android?

Staff App - iOS

Install and configure the staff mobile app

10.1 Staff App Setup

Understand how guests access and review their reservation details through the AXP Guest App.

How Do Guests View Their Booking?

Understand the guest-facing chat experience in the AXP Guest App and how it connects to staff conversations.

How Does In-App Messaging Work for Guests?

Understand how guests use the AXP Guest App to submit service requests, so you can guide them and process requests efficiently.

How Do Guests Submit Requests?

Overview of all notification types guests receive from AXP and how to configure them for your property.

What Notifications Do Guests Receive?

Understand what digital seamless check-in is, how the guest check-in and check-out flow works in AXP, and how to request a change to any steps.

What Is Digital Contactless Check-In?

Understand the guest-facing mobile check-out experience in the AXP Guest App for smoother departures.

What Does Guest Mobile Check-Out Look Like?

Understand the guest-facing mobile check-in experience in the AXP Guest App, so you can guide guests through the process.

What Does Guest Mobile Check-In Look Like?

Discover what features are available to guests in the AXP mobile app, including messaging, mobile check-in, digital keys, service requests, and more.

What Can Guests Do in the Mobile App?

This article explains how to update the icon of the web messenger on a property/customer's main website.

How To Update the Icon of Web Messenger on the Customer's Website?

How to Hide A Room Rate From the Digital Itinerary?

Understand how guests manage and update their profile information through the AXP Guest App.

How Do Guests Update Their Profile?

This article explains how admins can configure the guest app configuration on AXP for checkout.

How To Configure the Guest App for Checkout

Guest App Configuration - Overview

Explains why a user may not be able to access the Content Manager (CMS) in AXP, and what steps to take to get access granted. Covers role permissions, brand admin…

Why Don't I Have Access to the Content Manager in AXP?

Learn how guest identity verification works in AXP, including mobile ID scanning, manual verification, and how ID status connects to check-in and digital keys.

How Does Guest ID Verification Work in AXP?

10.2 Guest Experience

Alliants Experience Platform

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