Summary: The Guest App Configuration settings allow administrators to customise the check-in process for their property. These settings determine how guests complete check-in, whether it is automated or requires staff intervention, and how room assignments are handled.
Permissions Required: These settings can only be changed by Brand Admins or Location Admins.
Accessing Check-in Settings
1. Go to "Settings" in the left hand side menu.
2. Select "Locations" from the top navigation bar.
3. Choose the specific property and click "View Full Location".
4. Click on "Guest App Configuration".
Configuring Check-in Settings
Setting | Description |
Allow Auto Check-in | When enabled, guests will be automatically checked in after completing the check-in process. If disabled, a staff member must manually update the guest’s status to "Closed" from the “Check-in Requests” sidebar and update the status within the PMS. |
Allow Auto Assignment of Rooms on Check-in | If enabled, the system will automatically assign a new room if there is an issue with the guest’s original room. If disabled, staff must manually assign a new room within the PMS. |
Earliest and Guaranteed Check-in Times | Defines when auto check-in can occur if the assigned room is clean and vacant. |
Check-in Message Template | The message template sent to guests when their digital key is available. |
Card Capture & Pre-Authorisation Calculations | Displays the pre-auth calculations so guests can see the expected authorisation amount when their payment is processed by the PMS. |