Summary: The Guest App Configuration settings allow administrators to customise the check-out process for their property. These settings define how guests check out, whether it is automated or requires staff intervention, and how check-out requests are handled.
Permissions Required: These settings can only be changed by Brand Admins or Location Admins.
Editing Check-Out Settings
1. Go to Settings in the left-hand side menu.
2. Click on the "Locations" tab.
3. Click into the relevant Location.
4. Click on the "Guest App Configuration" tab.
5. Scroll down to the "Check-Out Configuration" section.
6. Edit the necessary details as required.
Configuring Check-Out Settings
Setting | Description |
Allow Auto Check-Out | If enabled, guests will be automatically checked out after completing the check-out process. If disabled, staff must manually check the guest out in the PMS, which will then update the booking status in AXP. |
Allow Check-Out Request | Enables the check-out button on the digital itinerary, allowing guests to request check-out on their departure date. Staff must still confirm check-out in the PMS. |
Guaranteed Check-Out Time | The standard check-out time. Guests can request to check out any time until this time on their departure day. |
Check-Out Message Template | The message template sent to guests once they have successfully checked out. |
🗒️ If a guest selects a check-out time outside the guaranteed check-out time, they will see a pop-up warning that they cannot complete their check-out. Clicking "I Understand" will return them to the time selection screen to choose a valid check-out time.