Summary: In the AXP (Alliants Experience Platform) Guest App, mobile check-out allows guests to review their folio, settle any outstanding charges, provide feedback, and complete their check-out from their phone — without visiting the front desk. Digital keys are automatically deactivated upon check-out completion.
Permissions Required: Roles required in AXP to view this information are Front Desk Staff, Guest Experience Teams.
Mobile check-out streamlines the departure process for guests and reduces front desk queues during busy check-out periods.
The Guest Check-Out Flow
Step 1: Check-Out Notification
Guests receive a reminder on their departure date inviting them to check out via the app.
Step 2: Folio Review
The guest reviews all charges on their folio, including room charges, incidentals, and services.
Step 3: Confirmation
The guest receives a check-out confirmation with a summary receipt. Digital keys are deactivated automatically.