Summary: In the AXP (Alliants Experience Platform) Guest App, mobile check-in allows guests to complete their check-in before arriving at the property. Guests verify their identity, confirm booking details, indicate their estimated arrival time, complete any required registration forms, and receive their digital room key — all from their mobile device.
Permissions Required: Roles required in AXP to view this information are Front Desk Staff, Guest Experience Teams.
Understanding the mobile check-in process from the guest's perspective helps staff guide guests who need assistance and troubleshoot any issues that arise.
The Guest Check-In Flow
Step 1: Pre-Arrival Notification
Guests receive a notification (push, SMS, or email) inviting them to check in. This typically arrives 24-72 hours before their arrival date.
Step 2: Booking Confirmation
The guest reviews and confirms their booking details including dates, room type, and number of guests.
Step 3: Identity Verification
If required, the guest uploads a photo of their ID document and may need to take a selfie for verification.
Step 4: Registration
The guest completes any required registration forms, including emergency contact information and special requests.
Step 5: Room Key
Upon successful check-in, the guest receives their digital room key, which can be added to their Apple Wallet or Google Wallet.