Summary: The AXP (Alliants Experience Platform) Guest App allows guests to message your team, check in on their mobile device, access digital room keys, make service requests, view their booking details, and explore location information — all from their smartphone.
Permissions Required: Roles required in AXP to view this information are All Staff (to understand guest-facing features); Brand Administrators, Location Administrators (for app configuration).
The AXP Guest App is a mobile application that guests download to their smartphone to interact with your location before, during, and after their stay. The Guest App provides self-service capabilities that enhance the guest experience while reducing workload on your operational teams.
What Features Are Available in the Guest App?
The Guest App provides guests with access to a range of features depending on your location's configuration:
Messaging
Guests can send and receive messages directly with your team through the app. Messages appear in the Conversation Inbox in AXP, allowing your conversers to respond in real time. Guests can also receive push notifications for new messages and updates.
Mobile Check-In
The mobile check-in feature allows guests to check in before they arrive at your location. Guests can review their booking details, submit identification documents, sign registration cards, and receive confirmation — all from their phone. This reduces wait times at the front desk.
Digital Room Keys
If your location supports digital keys, guests can use their smartphone as a room key. After check-in, the digital key appears in the Guest App and uses Bluetooth or NFC technology to unlock the guest's room door. Guests can also share digital keys with other members of their party.
Service Requests
If your location has the integration set up, guests can make service requests directly from the app, such as requesting extra towels, room service, or a late check out. These requests flow into the AXP Requests module for your team to manage and fulfil.
Booking Details
Guests can view their current and upcoming booking information including check-in and check-out dates, room type, booking reference, and any special requests they have made.
Location Information
The app can display information about your location including facilities, dining options, spa services, local attractions, and contact details. This content is managed by your team through the AXP content management features.
Payments
If payment capture is enabled, guests can securely add their payment card through the app for incidental charges, making the check-out process faster and smoother.
How Do Guests Download and Access the App?
Guests can access the Guest App in the following ways:
App Store Download — Guests download the app from the Apple App Store or Google Play Store
Web App — Some locations offer a web-based version accessible through a browser link, which does not require a download
Pre-Arrival Link — Guests receive a link via email or SMS before their stay with instructions to access the app
Common Questions
Can guests use the app without downloading it?
Depending on your configuration, guests may be able to access a web-based version of the Guest App through a link sent via SMS or email. This web app runs in the guest's mobile browser and does not require downloading from an app store. Contact your Brand Administrator to check if the web app option is enabled for your location.
What happens if a guest's phone battery dies — can they still access their room?
If a guest is using a digital room key and their phone battery dies, they will not be able to use the digital key until their phone is charged. Your front desk team can issue a physical key card as a backup. It is recommended to advise guests to keep their phone charged when relying on digital keys.
Can guests use the app after they check out?
Yes, guests retain access to the Guest App after checking out. They can continue to message your team, view their stay history, and access the app for future bookings. This ongoing access supports guest loyalty and makes rebooking easier.
Is the Guest App available in multiple languages?
The Guest App supports multiple languages depending on your configuration. Guests can typically select their preferred language within the app settings. Contact your Brand Administrator or Alliants support to enquire about available language options for your location.