Summary: To process a guest check-out in AXP (Alliants Experience Platform), open the guest's check-out request from the Request Dashboard, review any outstanding charges on the folio, confirm the room is vacated, deactivate any digital keys, collect feedback if applicable, and mark the request as Completed.
Permissions Required: Roles required in AXP to process a guest check-out are Front Desk Staff, Conversers.
The check-out process in AXP ensures a smooth departure experience for guests while handling all necessary administrative tasks. This includes reviewing charges, deactivating access, and collecting feedback.
Step-by-Step Check-Out Process
Step 1: Open the Check-Out Request
Navigate to the Request Dashboard and locate the guest's check-out request. Check-out requests may be created automatically based on the booking departure date or manually by staff.
Step 2: Deactivate Digital Keys
If the guest was issued digital keys, AXP can automatically deactivate them upon check-out completion. Verify that all active keys are revoked to maintain security.
Step 3: Collect Guest Feedback
AXP can send an automated post-stay message to the guest. You can also record any verbal feedback directly in the guest's profile or conversation.
Step 4: Complete the Check-Out
Mark the check-out request as Closed.