Alliants Experience Platform (AXP)

Create, manage, and fulfill guest service requests from room service to maintenance and housekeeping.

5. Requests & Service Orders

Understand the different types of service requests available in AXP, including how to create, manage, and fulfil guest requests such as housekeeping, concierge, maintenance, and more.

What Are the Different Types of Requests in AXP?

What Actions Can I Take on a Request?

Understand the different request statuses in AXP including New, In Progress, Completed, and Cancelled, and how they affect your workflow.

What Do the Request Statuses Mean?

What Is the Requests Overview?

Understanding request types, statuses, and actions

5.1 Requests Overview

Learn how to add internal comments and guest-visible notes to requests in AXP for team collaboration and communication.

How Do I Add Comments to Requests?

How Do I Create a Service Order?

How Do I Show or Hide a Request from a Guest Itinerary?

How Do I Edit an Existing Request?

Learn how to create open requests in AXP for general service needs, custom requests, and guest inquiries that don't fit standard categories.

How Do I Create an Open Request?

How Do I Create a Request?

Create, edit, and manage requests and service orders

5.2 Creating & Editing Requests

What Are Request Form Templates?

How Do I Create a New Request Form?

5.3 Request Forms & Templates

Learn how to use the Request Calendar view in AXP to visualise requests by date, manage scheduling, and plan daily operations.

How Do I Use the Request Calendar View?

How Do I Use Notifications and Reminders for Requests?

Learn how to filter the Request Dashboard by department in AXP to see only the requests relevant to your team.

How Do I Filter Requests by Department?

Learn how to access and review historical requests in AXP, including viewing past requests, activity logs, and generating reports.

How Do I View Request History?

How Do I Assign a Request to Staff?

Assign, filter, escalate, and track requests

5.4 Assigning & Tracking

How Do I Process a Contactless Check-In?

Step-by-step guide to processing guest check-outs in AXP, including folio review, feedback collection, and key deactivation.

How Do I Process a Guest Check-Out?

Learn how to process guest check-in through AXP, including verifying booking details, assigning rooms, issuing digital keys, and completing the check-in workflow.

How Do I Process a Guest Check-In?

How Do I Process a Contactless Check-Out?

Process guest check-in and check-out workflows

5.5 Check-In & Check-Out

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