Summary: To add a comment to a request in AXP (Alliants Experience Platform), open the request from the Request Dashboard, scroll to the Activity section, type your comment in the text field, and click Add Comment. Comments are internal by default and visible only to staff members.
Permissions Required: Roles required in AXP to add comments to requests are All AXP users who handle requests.
Comments on requests enable team collaboration and create a record of all communications related to a guest's service request. They help coordinate between departments and shifts.
Adding Comments
Internal Comments
Internal comments are visible only to staff members. Use them to share updates, coordinate with colleagues, or document actions taken. To add an internal comment, open the request, type in the comment field, and click Add Comment.