Summary: To link a guest to a booking in AXP (Alliants Experience Platform), open the booking record, click the Guest field, search for the guest's profile by name, email, or phone number, and select the correct profile. If the guest doesn't have a profile yet, you can create one directly from the booking.
Permissions Required: Roles required in AXP to link a guest to a booking are Front Desk Staff, Reservations Team.
Linking a guest profile to a booking ensures that all communications, requests, and services are properly associated with the right guest. This is essential for personalised service delivery.
Linking a Guest Profile
Navigate to the booking in the Bookings module and open the detail view.
Search for the Guest by Click the Guest field and search by name, email address, or phone number. AXP will return matching profiles.
Click on the desired profile to link it to a booking.
⚠️ If multiple matches appear, verify by checking the contact details to ensure the correct profile is being linked.
Creating a New Profile
If no matching profile exists, click Create New Profile to create one directly. Fill in the guest's details and it will be automatically linked to the booking.
Multiple Guests per Booking
Bookings can have multiple guests linked. The primary guest is the main contact, while additional guests (companions, family members) can also be linked for communication purposes.