Alliants Experience Platform (AXP)

Manage reservations, check-in/check-out processes, and booking integrations with your PMS.

4. Bookings & Reservations

Understand OTA (Online Travel Agency) channel codes in AXP, how they map to booking sources like Expedia, Booking.com, and Airbnb.

What Are OTA Channel Codes?

Learn what booking records are in AXP, how they are created from your PMS, and how to view booking details, check-in status, and guest stay information.

What Is a Booking Record in AXP?

How Do I Use the History Page?

Learn how to navigate the bookings list view in AXP, customise columns, sort, and filter bookings for efficient management.

How Do I Use the Bookings List View?

What Is the Bookings Overview?

4.1 Understanding Bookings

Resolve common booking synchronisation problems between your PMS and AXP including missing bookings, stale data, and sync errors.

How Do I Troubleshoot Booking Sync Issues?

While most bookings in AXP come from PMS synchronisation, manual booking creation is useful for walk-in guests, phone reservations, and situations where direct entry is needed and the main reason…

How Do I Create a Booking in AXP?

Learn how to access and review booking details in AXP including guest information, room assignment, dates, and special requests.

How Do I View Booking Details?

Learn how to search for bookings in AXP by confirmation number, guest name, date range, and other criteria.

How Do I Search for a Booking?

Create, search, update, and troubleshoot bookings

4.2 Managing Bookings

Alliants.com

Find answers and get help from Intercom Support and Community Experts

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