Alliants Experience Platform (AXP)

Manage reservations, check-in/check-out processes, and booking integrations with your PMS.

4. Bookings & Reservations

Understand OTA (Online Travel Agency) channel codes in AXP, how they map to booking sources like Expedia, Booking.com, and Airbnb.

What Are OTA Channel Codes?

Learn what booking records are in AXP, how they are created from your PMS, and how to view booking details, check-in status, and guest stay information.

What is a Booking Record in AXP?

How Do I Use the History Page?

Learn how to navigate the bookings view in AXP, customise columns, sort, and filter bookings for efficient management.

How Do I Use the Bookings View?

What Is the Bookings Overview?

You can find a booking using the global search bar or the Search tab, but it doesn't appear on the Bookings tab or the Today tab. This is usually because…

Why Can't I Find a Booking on the Bookings or Today Tab?

This article explains how to navigate the Bookings view in AXP — sort and filter bookings, customise displayed columns, and create, save, and manage Custom Views from the Views sidebar.

How to Change a Booking Status Manually?

4.1 Understanding Bookings

Resolve common booking synchronisation problems between your PMS and AXP including missing bookings, stale data, and sync errors.

How Do I Troubleshoot Booking Sync Issues?

Step-by-step guide to linking guest profiles to booking records in AXP for proper association and communication.

How Do I Link a Guest to a Booking?

Learn how to assign specific rooms to bookings in AXP, handle room moves, and manage upgrades.

How Do I Assign a Room to a Booking?

While most bookings in AXP come from PMS synchronisation, manual booking creation is useful for walk-in guests, phone reservations, and situations where direct entry is needed and the main reason…

How Do I Create a Booking in AXP?

Learn how to access and review booking details in AXP including guest information, room assignment, dates, and special requests.

How Do I View Booking Details?

Learn how to search for bookings in AXP by confirmation number, guest name, date range, and other criteria.

How Do I Search for a Booking?

Setting Your Custom View of Bookings as a Default

Create, search, update, and troubleshoot bookings

4.2 Managing Bookings

Alliants.com

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