Summary: Booking statuses in the Alliants Experience Platform (AXP) help teams stay informed about the real-time status of guests. This feature allows tracking of, Incoming guests, Guests due to depart and Guests who have already left.
Permissions Required: Role required in AXP to modify or manage booking statuses are Converser, Location Admin, or Brand Admin.
Types of Booking Statuses
Status | Description |
Cancelled | The booking status has been updated as cancelled. |
Checked In | The API confirms the guest’s status has changed from Due In to Checked In. |
Checked Out | The API confirms the guest’s status has changed from Due Out to Departed, or the departure date has passed. |
No Show | The guest did not show up for their reservation. |
Requested | The booking has been requested but not yet confirmed. |
Reserved | The guest has a confirmed booking, and the arrival date has not yet been reached. |
Unknown | The status is not provided or cannot be found. |
Waitlisted | The booking has been placed on a waitlist. |
Due In | The booking is reserved, and the arrival date is today. |
In House | The API confirms the guest’s status has changed from Due In to In House, or their arrival date has passed. |
Due Out | The departure date is today. |
Day Use | The arrival and departure date are the same, so the booking status is "Day Use". |
🗒️ Note: Users cannot add a status in the dropdown list. These options are hardcoded. To add or change any of them, please ask the brand admin to raise a Change Request.
Changing a Booking Status Manually
By default, AXP synchronises with your Property Management System (PMS) to automate status updates. However, if needed, users can manually update a reservation status by following these steps:
1. Navigate to Bookings in the left navigation pane.
2. Select the desired Booking from the table view.
3. Select the Status icon from the right hand panel.
4. Choose the new status for the booking from the dropdown list.
