Summary: A booking record in AXP (Alliants Experience Platform) is a reservation entry synced from your Property Management System (PMS) that contains stay details such as check-in and check-out dates, room type, guest information, and booking status — providing your team with real-time reservation context.
Permissions Required: Roles required in AXP to view this information are Front Desk Staff, Reservations, Concierge Teams, Location & Brand Administrators.
A booking record in AXP represents a guest's reservation at your location. Booking records are typically synced automatically from your Property Management System (PMS) and contain all the essential stay details your team needs to provide informed, personalised service.
What Information Does a Booking Record Contain?
A booking record in AXP typically includes the following information synced from your PMS:
Guest Name — The primary guest associated with the reservation
Booking Reference — The confirmation number or PMS booking ID
Check-In Date — The scheduled arrival date
Check-Out Date — The scheduled departure date
Room Type — The reserved room category (e.g., Deluxe King, Suite)
Room Number — The assigned room (once allocated)
Booking Status — Current status (Confirmed, Checked In, Checked Out, Cancelled, No Show)
Rate Information — Rate code and, depending on PMS integration, rate details
Number of Guests — Adults and children count
Special Requests — Notes from the reservation (e.g., high floor, extra pillows)
Additional Guests — Other guests sharing the booking
How Do I View Booking Records?
To view booking records in AXP:
Navigate to the Bookings module from the left-hand menu
Use filters to search by Guest Name, Booking Reference, Date Range, or Status
Click on a booking to view its full details
You can also view bookings linked to a specific guest by opening their Guest Profile and clicking the Operations > Bookings tab.
How Are Booking Records Created?
Booking records in AXP are created automatically through the PMS integration. When a reservation is made, modified, or cancelled in your Property Management System, the changes sync to AXP in real time or at regular intervals, depending on your integration setup.
Key points about booking creation:
Bookings are read-only in AXP — changes must be made in your PMS
Sync frequency depends on your PMS integration type (real-time webhook vs. periodic sync)
New bookings automatically create or link to the corresponding guest profile
What Do the Booking Statuses Mean?
Booking status values in AXP reflect the current state of the reservation:
Status | Meaning |
Confirmed | The reservation is confirmed but the guest has not yet arrived |
Checked In | The guest has arrived and completed check-in |
Checked Out | The guest has departed and completed check out |
Cancelled | The reservation was cancelled |
No Show | The guest did not arrive on their scheduled check-in date |
Common Questions
Can I edit booking details in AXP?
Booking records in AXP are synced from your PMS and are typically read-only. To modify booking details such as dates, room type, or rate, make the changes in your Property Management System. The updates will sync to AXP automatically based on your integration schedule.
Why is a booking not appearing in AXP?
If a booking is not appearing in AXP, it may be due to a sync delay with your PMS. Check that the PMS integration is active in Settings > Integrations. If the integration is active and the booking still does not appear after 15 minutes, contact your Brand Administrator or Alliants support for assistance.
How does a booking connect to a guest profile?
When a booking syncs from your PMS, AXP automatically matches it to an existing guest profile based on the guest's phone number, email address, and/or names. If no matching profile is found, AXP creates a new guest profile. This ensures every booking is linked to the correct guest, providing a unified view of their history.
Can I see past bookings for a returning guest?
Yes, you can see all past bookings for any guest by opening their guest profile and navigating to the Operations > Bookings tab, clicking at 'Upcoming' and change to 'Previous'. This displays a complete history of all reservations associated with that guest, including dates, room types, and booking statuses, helping you recognise and welcome returning guests.