Summary: Brand admins and location admins can delete bookings directly from the guest profile in AXP. However, if a booking was synced from a PMS, deleting it in AXP alone is not enough — it will reappear on the next sync. This article explains the correct workflow for both manual and PMS-synced bookings.
Permissions Required: Brand Admin or Location Admin
Steps to follow
Go to the guest's Profile and open the Bookings tab.
Locate the booking you want to delete. Delete buttons are only available on current or upcoming bookings — past bookings cannot be deleted from the UI.
Click the delete icon next to the booking.
Confirm the deletion when prompted.
🗒️ Note: Deleting a booking removes its association with the guest profile. The booking will no longer appear in the guest's profile view.
⚠️ Important: Past bookings cannot be deleted from the UI. Admins can only delete the current and upcoming bookings.
⚠️ Important: Deleting PMS-Synced Bookings
If the booking was created by a PMS (Property Management System) sync, deleting it in AXP will not permanently remove it. The next PMS sync will re-create the booking automatically.
To permanently delete a PMS-synced booking, follow these steps in order:
Cancel or delete the booking in the PMS first — this stops the PMS from sending further updates for that booking.
Then delete it in AXP — once the PMS is no longer pushing the booking, the deletion in AXP will be permanent.
💡 Tip: If the booking is cancelled (rather than deleted) in the PMS, the PMS will usually send a final status update to AXP that marks the booking as cancelled. In many cases, this is sufficient — you may not need to delete it in AXP at all.
Common Questions
Q: Who can delete a booking in AXP?
A: Only Brand Admins and Location Admins have permission to delete bookings. The delete button will not appear for users with lower permission levels.
Q: Can I delete a past booking?
A: No. The delete option is only available for current and upcoming bookings. Past bookings cannot be deleted from the UI.
Q: I deleted a booking but it came back — why?
A: This happens when the booking is synced from a PMS. Deleting it in AXP alone won't prevent it from reappearing — the PMS will re-create it on the next sync. You need to cancel or remove the booking in the PMS first, then delete it in AXP. See the steps above.
Q: Will deleting a booking remove the guest profile too?
A: No. Deleting a booking only removes the booking record and its association with the guest profile. The guest profile itself is not affected.