Summary: PMS integration in AXP (Alliants Experience Platform) automatically syncs booking data, guest profiles, and room assignments from your Property Management System — such as Opera Cloud, Mews, or Apaleo — into AXP, ensuring your team always has up-to-date reservation information.
Permissions Required: Roles required in AXP to perform this action are Brand Administrators, IT Managers, Location Administrators.
The PMS integration connects your reservation system with AXP so booking data, guest information, and room assignments flow automatically. This eliminates manual data entry and ensures real-time context for every guest conversation.
What Data Is Synced?
Booking Records — Confirmation number, dates, room type, rate code, status
Guest Information — Names, email, phone, nationality, language
Room Assignments — Room number when assigned in PMS
Status Changes — Check-in, check-out, cancellation, no-show
Group/Company Data — Group bookings and company associations
Special Requests — Notes attached to the reservation
Supported PMS Platforms
PMS | Integration Method | Sync Type |
Oracle Opera Cloud | OHIP | Real-time via webhooks |
Mews | Mews Connector API | Real-time via webhooks |
Protel | Protel API | Periodic sync |
HAPI | Hotel API standard | Varies by provider |
Other PMS | Custom via AXP API | Varies |
How Does the Sync Work?
Connection Setup — Deployment team will set it up before set live
Initial Sync — Imports existing current and future bookings
Ongoing Sync — Real-time integrations push within seconds; periodic integrations sync every 5-15 minutes
Profile Matching — AXP matches booking data to existing profiles by email, phone, and name, or creates new profiles
Troubleshooting
Issue | Cause | Solution |
Bookings not appearing | Sync delay or disconnection | Check integration status from your PMS; check the integrations's logs; verify credentials; wait for next sync |
|
|
|
Room number missing | Not assigned in PMS | Assign room in PMS; it syncs on next update |
Status not updating | Webhook or sync issue | Check sync log; contact Alliants support if persistent |
Common Questions
Is the integration one-way or two-way?
Primarily one-way — data flows from PMS into AXP. Booking changes must be made in your PMS. Some integrations support limited two-way sync for specific actions like check-in status updates.
What happens if the integration goes down?
Existing data remains available. Conversations, profiles, and requests continue working. New bookings won't sync until reconnection. AXP backfills missed updates once restored.
Can I connect multiple PMS systems?
Yes, each location can have its own PMS integration configured independently — common for hotel groups with different PMS platforms at different properties.