Summary: In the AXP (Alliants Experience Platform) Guest App, guests can view their booking by navigating to My Booking or Reservations. They can see check-in and check-out dates, room type and number, booking confirmation number, special requests, and any linked services or amenities.
Permissions Required: Roles required in AXP to perform this action are Front Desk Staff, Guest Experience Teams.
The booking view in the Guest App gives guests easy access to their reservation details, reducing phone calls and front desk inquiries about booking information.
What Guests See
Reservation Summary
Key booking details including dates, room type, confirmation number, and number of guests.
Room Details
Assigned room number (after check-in), floor, and room features.
Special Requests
Any special requests or preferences noted in the booking.
Services
Linked services, amenity bookings, and any packages included in the reservation.