Summary: In the AXP (Alliants Experience Platform) Guest App, guests can update their profile by navigating to Profile or My Account. They can edit their name, contact information (email, phone), communication preferences, dietary requirements, room preferences, and consent settings. Changes sync to AXP in real-time.
Permissions Required: Roles required in AXP to perform this action are Front Desk Staff, Guest Experience Teams.
Guest self-service profile management reduces front desk workload and ensures guest information stays current. Understanding what guests can do helps staff guide them effectively.
What Guests Can Edit
Personal Information
Name, date of birth, nationality, and language preference.
Contact Details
Email addresses, phone numbers, and physical address.
Preferences
Room preferences (floor, bed type, view), dietary requirements, and special needs.
How Changes Appear in AXP
When a guest updates their profile through the app, changes are synced to AXP immediately.