Summary: To record guest preferences in AXP, open the guest's profile, navigate to the Profile preferences section, click + Preference, and add their preferences — including room preferences, dietary requirements, special occasions, and any other notes that help your team deliver personalised service.
Permissions Required: Roles required in AXP to record guest preferences are Conversers, Front Desk Staff, Concierge Teams.
Recording guest preferences ensures your team can provide personalised service on every visit. Preferences are stored on the guest's profile and are visible to all staff who interact with the guest.
What Types of Preferences Can I Record?
Room Preferences — High floor, quiet room, away from elevator, specific bed type
Dietary Requirements — Allergies, vegetarian, vegan, halal, kosher
Special Occasions — Birthdays, anniversaries, honeymoons
Amenity Preferences — Extra pillows, specific minibar items, newspaper
Communication Preferences — Preferred language, contact channel, do-not-disturb times
Custom Notes — Any other relevant information
How Do I Add Preferences?
Open the guest's Profile
Navigate to the Details > Profile preferences section
Click Edit
Select or enter the relevant preferences
Click Save
Common Questions
Are preferences carried over to future stays?
Yes, preferences are stored permanently on the guest's profile and are available for all future stays. This helps your team recognise and accommodate returning guests without asking them to repeat their preferences.