Alliants Experience Platform (AXP)

Build and manage comprehensive guest profiles with identity verification, profile merging, and data management.

3. Guest Profiles

Learn how to view a guest's complete conversation history from within their profile in AXP.

How Do I View a Guest's Conversation History from Their Profiles?

Learn what guest profiles are in the Alliants Experience Platform, how to view and edit profile information, and how profiles connect to conversations, bookings, and requests.

What Is a Guest Profile in AXP?

How Do I Search for a Guest Profile?

How Do I View a Guest Profile?

Loyalty badges give your team instant visibility into a guest's membership status directly within their profile and conversations. This article explains what loyalty badges are, where they appear, and how…

Understanding Loyalty Badges in AXP

Helpful tips about guest profiles in AXP, including Stay Insights data access, the Activity widget, tab navigation, and the Quick Actions menu.

Guest Profiles – Good to Know

3.1 Searching & Viewing Profiles

Learn how guest identity verification works in AXP, including mobile ID scanning, manual verification, and how ID status connects to check-in and digital keys.

How Do I Verify a Guest's Identity in AXP?

Learn how to record and manage guest preferences in AXP — room preferences, dietary requirements, special occasions, and more.

How Do I Record Guest Preferences?

Learn how to add, edit, and manage multiple phone numbers and email addresses on a guest profile in AXP.

How Do I Add Phone Numbers and Email Addresses to a Profile?

How Do I Create a New Guest Profile?

How Do I Edit a Guest Profile?

Creating a Profile

This article explains how loyalty badge and membership program names are synced between your Property Management System (PMS) and AXP profiles, which integrations support badge data, and what to do…

How Badge Names (Membership Programs) Sync Between Your PMS and AXP Profiles

This article explains how to manage guest's phone numbers in the Alliants Experience Platform (AXP)

How Do I Manage Guest Phone Numbers in the Alliants Experience Platform (AXP)?

Update Primary Number on a profile within AXP

This article explains what fields of a guest profile on AXP can be edited by users and what fields are not editable. These uneditable fields are often synced through external…

Guest Profile Fields: What You Can Edit and What Syncs Automatically From External Sources

Create new profiles and update guest details

3.2 Creating & Editing Profiles

Understand how AXP supports GDPR compliance including data subject rights, consent management, data deletion, and privacy features.

How Does AXP Handle GDPR Compliance?

Learn how to view guest communication consent and marketing opt-in/opt-out preferences in AXP for GDPR and data protection compliance.

How Do I View Guest Consent Preferences?

GDPR compliance, consent, and data export

3.3 Privacy & Data Management

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