Summary: To view a guest's conversation history in AXP, open their Guest Profile and click the Conversations tab — this displays all past and current conversations across every channel, with the most recent conversations shown first.
Permissions Required: Roles required in AXP to view a guest's conversation history from their profile are All Conversers.
Viewing a guest's conversation history from their profile gives you complete context about every interaction they have had with your location, across all messaging channels.
How Do I View Conversation History?
Open the guest's Full profile
Click the Operations tab
Click at the Conversations tab. Browse the list of conversations — each shows the channel, date
Click on a conversation to open the full thread
Common Questions
Q: Does this show conversations from all channels?
A: Yes, the Conversations tab shows all conversations across SMS, email, WhatsApp, and in-app messaging, etc. Each conversation displays the channel icon so you can quickly identify the communication method used.
Q: How far back does conversation history go?
A: Conversation history is retained for the lifetime of the guest profile. You can see all past conversations from every visit and interaction.