Summary: To manage guest consent preferences in AXP, open the guest's profile, navigate to the Details > Consent or Privacy section, and view their opt-in and opt-out preferences for each communication channel — AXP maintains an audit trail of all consent changes.
Permissions Required: Roles required in AXP to manage guest consent preferences are All Conversers (viewing consent), Location Administrators and Brand Administrators (managing consent settings).
Managing guest consent is essential for data protection compliance (GDPR, CCPA, and other regulations). AXP tracks consent status for each communication channel and maintains a complete audit trail of consent changes.
How Do I View a Guest's Consent Status?
Open the guest's Profile
Navigate to the Consent or Privacy section
View the consent status for each channel: SMS, Email, Push Notifications, WhatsApp
Common Questions
Is there an audit trail for consent changes?
Yes, AXP maintains a complete audit trail of all consent changes, recording who made the change, when it was made, and the source of the consent. This audit trail is essential for demonstrating compliance with data protection regulations.