Summary: Guest identity verification in AXP (Alliants Experience Platform) can be completed through the Guest App (guests scan their ID with their phone camera) — verified status is stored on the guest's profile and can be required before check-in or digital key issuance.
Permissions Required: Roles required in AXP to verify a guest's identity in axp are Front Desk Staff, Location Administrators, Brand Administrators.
Identity verification confirms a guest is who they claim to be by validating their identity document. Verification can be completed remotely through the Guest App, and the status is recorded on the guest's profile.
Mobile ID Verification
Guest receives a verification prompt in the Guest App
Guest selects ID Document Type (passport, driving licence, national ID)
Guest scans the Front (and Back if applicable) of the document
Guest takes a Selfie for facial comparison
System processes and compares the photo to the selfie
Result recorded on the guest's profile
Verification Statuses
Status | Meaning |
Not Verified | No verification attempted |
Pending | Submitted and being processed |
Verified | Identity confirmed |
Failed | Unsuccessful (unreadable document, face mismatch) |
Manual Override | Staff confirmed identity at front desk |
Connection to Check-In and Digital Keys
Mobile Check-In — Can require ID verification before approval
Digital Key Issuance — Can require verification before key is issued
Registration Card — May be a legal requirement in some jurisdictions
Configure in Settings > Check-In > Verification Requirements.
Common Questions
What ID documents are accepted?
Passports, driving licences, and national identity cards from most countries. For unsupported documents, use manual verification at the front desk.
What if mobile verification fails?
The guest can retry. If it continues to fail, they can verify in person at the front desk. Your team receives a notification when verification fails.
Is ID data stored securely?
Yes. ID images are processed by the verification provider and are not stored in AXP long term. Only verification status and basic document details are retained.