Summary: Users can access detailed profile information in AXP by searching for an individual's profile using their name or phone number in the search bar. Once selected, a comprehensive view of the profile will be displayed.
Permissions Required: Role required in AXP to view and manage profiles are Converser, Location Admin, or Brand Admin. For Location & Brand Admins, you should be assigned to a converser role and department in combination with your admin role to see profiles.
Accessing a Profile
1. Navigate to the Search section by selecting "Search" from the homepage.
2. Enter your search query into either:
The white search bar on the page.
The main search bar at the top of the page.
3. If needed, refine your search results by applying filters to locate the correct guest profile.
4. Select your desired profile.
5. Click the hyperlink "Full Profile".
Exploring Profile Options
Each guest profile in AXP includes multiple sections with customisable features. The following table outlines the available profile tabs and their functions:
Tab | Description |
Overview | Provides a quick glance at key guest information, including stay details, itinerary, and preferences. |
Details | Displays the guest’s basic information, including demographic, contact, and loyalty details. |
Operations > Conversations | Shows the guest’s chat history with the property and related timestamps. |
Operations > Preferences | Stores guest preferences, allowing users to add tags, assign locations, and add notes. |
Operations > Service Orders | Lists past service orders, including details such as requests, room number, and date. |
Operations > Requests | Displays the guest’s historical requests and allows users to create new ones. |
Operations > Itinerary | Provides the option to print the guest’s itinerary. |
Operations > Bookings | Shows historical bookings across various brand locations and allows for new bookings. |
Operations > Digital Key | Displays details related to the guest’s mobile key access. |
Operations > Wallet Passes | Stores vouchers that the guest has added to their Apple Wallet. |
Operations > ID Verification | Shows confirmation of the guest’s ID, if applicable. |
Operations > Insights | Summarizes key guest stay details, including room type, total stays, nights, and revenue values (available only through certain PMS integrations). |
Change Log | Tracks profile changes, including who made modifications and when. Clicking on a change reveals further details. |
Raw Data (Admins only) | Displays raw data from the connected system, used by the Alliants team for support-related queries. |