Summary: In the AXP (Alliants Experience Platform) Guest App, guests can submit service requests by navigating to the Requests section if integrations set up, selecting a request category (room service, housekeeping, maintenance, concierge, etc.), filling in the details, and tapping Submit. The request appears on AXP for processing.
Permissions Required: Roles required in AXP to perform this action are Front Desk Staff, Operations Teams.
Understanding how guests submit requests through the app helps staff process them efficiently and guide guests who need assistance with the feature.
Guest Request Submission
Request Categories
Guests choose from pre-configured categories such as housekeeping, room service, maintenance, concierge services, and general inquiries.
Request Details
Each category may have specific fields for the guest to fill in. Guests can also add free-text descriptions and attach photos.
What Staff See
Guest-submitted requests appear on your conversation with the guest, as well as Request Dashboard with the guest's details, booking information, and request specifics automatically populated.