Summary: To create an open request in AXP (Alliants Experience Platform), go to the Request Dashboard, click New Request, select Open Request as the type, fill in the details including guest, description, priority, and department, then click Create.
Permissions Required: Roles required in AXP to create an open request are Conversers, Front Desk Staff, Concierge Teams.
Open requests in AXP handle general service needs that don't fit into specific categories like check-in or check-out. They are flexible and can be used for maintenance requests, special arrangements, guest inquiries, and any custom service need.
Creating an Open Request
Step 1: Start a New Request
From the Request Dashboard, click the + New Request button. Select Open Request from the request type dropdown.
Step 2: Link to a Guest
Search for and select the guest's profile. This links the request to their record and allows for tracking and follow-up.
Step 3: Fill in Request Details
Provide a clear description of the request, set the priority level (Low, Medium, High, Urgent), assign to the appropriate department, and set a due date if applicable.
Step 4: Add Attachments or Notes
You can attach files, photos, or internal notes to provide additional context for the team handling the request.
Step 5: Create the Request
Click Create to submit the request. It will appear on the Request Dashboard and be visible to the assigned department.