Summary: To filter requests by department in AXP (Alliants Experience Platform), open the Request Dashboard, click the Filter button, select Department from the Assignment options, choose the department(s) you want to view, and apply the filter. You can save this as a personal view for quick access.
Permissions Required: Roles required in AXP to filter requests by department are All AXP users, Department Managers.
Filtering requests by department helps you focus on the requests relevant to your team. This is particularly useful in larger properties where multiple departments handle different types of guest requests.
How to Filter by Department
Step 1: Open Filters
On the Request Dashboard, click the Filter button to open the filter panel.
Step 2: Select Department Filter
From the available filter criteria, choose Assignment > Assigned Department. A list of all departments configured for your location will appear.
Step 3: Choose Departments
Select one or more departments to filter by. The dashboard will immediately update to show only requests assigned to the selected departments.
Saving Your Filter as a Personal View
If you regularly filter by the same department, save the filter as a personal view. Click Save View and give it a name (e.g., "My Department Requests"). This view will be available in your view selector for quick access.