Summary: To limit a user to specific departments in AXP (Alliants Experience Platform), go to Settings → Users, select the user, navigate to their converser roles, and select only the departments they should have access to. Users will only see conversations, requests, and data from their assigned departments.
Permissions Required: Roles required in AXP to limit users to specific departments are Brand Administrators, Location Administrators.
Department-level access control ensures users only see information relevant to their role. This reduces clutter and maintains information security across teams.
Configuring Department Access
Step 1: Find the User
Go to Settings → Users and search for the user you want to configure.
Step 2: Set Department Access
In the user's converser roles, select the departments the user should access. Unselected departments will be hidden from the user.
What Department Access Controls
Department restrictions affect which conversations appear in the inbox, which requests are visible on the dashboard, which team members appear in assignment lists, and which reports and analytics are accessible.