Alliants Experience Platform (AXP)

Configure your AXP workspace including brand settings, locations, departments, users, and permissions.

12. Settings & Configuration

Learn how to add / remove new users to your AXP location, assign roles such as Converser, Location Admin, or Brand Admin, and manage user permissions if your brand log…

How Do I Add/Remove Users and Assign/Remove Roles If My Brand Log In Using Email and Passwords?

How users are added for brands using Single Sign On.

How Do I Invite/Remove a New User If My Brand Adopts Single Sign On (SSO)?

Learn how to restrict user access to specific departments in AXP for targeted visibility and workload management.

How Do I Limit Users to Specific Departments?

Configure multi-location access for users in AXP who need to work across different properties.

How Do I Give Users Access to Multiple Locations?

Comprehensive guide to AXP role permissions including Brand Admin, Location Admin, Converser, Marketer, and more.

What Permissions Does Each Role Have?

What Are User Roles and Permissions?

How Do I Configure User Features?

How Do I Delete a User?

How Do I Update a User's Details?

How Do I Reset or Recover My AXP Password?

Add users, assign roles, and manage access controls

12.1 Users & Permissions

Configure property-level branding in AXP to give each location its own visual identity within the brand.

How Do I Set Up Location-Specific Branding?

How Do I Customise the Brand Theme?

How Do I Configure Brand Settings?

Configure brand identity, themes, and styling

12.2 Brand & Theme

Learn how to update location information in AXP including address, contact details, and operating hours.

How Do I Update Location Details?

What Are Locations in AXP?

How Do I Manage Room Types?

How Do I Update a Location Theme?

How Do I Create a New Location?

Learn how to write context box instructions for Allin at brand and location level to shape how it responds to guests, including tone of voice, prioritisation rules, and escalation triggers.

How to Write Effective Allin Context Box Instructions

This article explains how to upload PDF documents and add website URLs to enhance Allin's knowledge base at brand and location level, so it can answer guest FAQs accurately.

How to Add Documents and URLs to Allin's Knowledge Base

This article explains how to enable and configure Allin's Auto Response Mode so it can automatically reply to guest messages without staff involvement, including how holding messages and escalation work.

How to Use Allin Auto Response Mode

Set up and manage locations, rooms, and property details

12.3 Locations & Rooms

Set up departments in AXP for organising staff, routing conversations, and managing requests by team.

How Do I Create Departments?

Learn how to create, edit, and use message templates in AXP to send consistent, pre-written responses to guests across all communication channels.

How Do I Manage Message Templates?

How Do I Manage Request Forms for Locations?

Proactive Templates, also known as WhatsApp Templates, are used to initiate conversations with guests who have not yet messaged in. These templates require WhatsApp approval before use and help streamline…

How to Create a New Message Template?

How to Edit a Message Template?

This article explain who can delete a message template and how to delete it.

How to Delete a Message Template?

Create departments, message templates, and request forms

12.4 Departments & Templates

How Do I Manage Allin (AI Assistant)?

How Do AXP's Notifications and Reminders Work?

How Do I Set Up Browser Notifications / pings and pop-ups?

How Do I Action Reported Messages?

How Do I Follow a Booking, Profile, or Request?

How Do I Create a Reminder?

Enable features, configure notifications, AI settings, and tags

12.5 Features & Notifications

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