Alliants Experience Platform (AXP)

Set up departments in AXP for organising staff, routing conversations, and managing requests by team.

How Do I Create Departments?

Learn how to create, edit, and use message templates in AXP to send consistent, pre-written responses to guests across all communication channels.

How Do I Manage Message Templates?

How Do I Manage Request Forms for Locations?

Proactive Templates, also known as WhatsApp Templates, are used to initiate conversations with guests who have not yet messaged in. These templates require WhatsApp approval before use and help streamline…

How to Create a New Message Template?

How to Edit a Message Template?

This article explain who can delete a message template and how to delete it.

How to Delete a Message Template?

Create departments, message templates, and request forms

12.4 Departments & Templates

Alliants.com

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