Summary: The Follow feature in AXP allows users to track Bookings, Requests, and Profiles efficiently. By following an item, users receive notifications and updates related to that specific record.
Permissions Required: Role required in AXP to follow and manage notifications, are Converser, Location Admin, or Brand Admin.
Following Items in AXP
1. Following a Booking
1. Navigate to Bookings in the left hand side menu.
2. Select the Booking you want to follow.
3. Click on the Notification Bell 🔔 icon.
4. Click the option "Follow Booking" to enable updates.
What will trigger a booking notification?
Booking Status
Booking dates changed: Check-in date, Check-out date
Room number assigned
Room type charged (In Bookings> Billing details)
2. Following a Request
1. Navigate to Requests in the left hand side menu.
2. Select the Request you want to follow.
3. Click on the Notification Bell 🔔 icon.
4. Click the option "Follow Request" to enable updates.
What will trigger a follow request notification?
Changes against a request: Time changed, Profile changed, Vendor changed, Status changed
3. Following a Profile
1. Navigate to Today in the left hand side menu.
2. Select the Profile you want to follow.
3. Click on the Notification Bell 🔔 icon.
4. Click the option "Follow Profile" to enable updates.
What will trigger a profile follow notification?
All changes on the booking/request related to the profile
New guest request
Changes against a request (Changes on existing request relating to profiles, time, date, vendor, status)
New guest hotel booking
Room allocations once checked-in
Changes against a booking (Status: Check in, check out)
🗒️ To unfollow please follow the same steps above and when you get to step 4 an option for unfollow will appear if you are already following.
How to Add another User to Follow a Booking, Request or Profile
1. Navigate to Booking, Request or Profile in the left hand side menu option.
2. Click on the Notification Bell 🔔 icon.
3. Search for the User you want to follow the Booking, Request or Profile.
4. Click on their name.
5. You will now see them in the "Following" list.
🗒️ To remove a user from following an item, click the "X" next to their name.