Summary: To view request history in AXP (Alliants Experience Platform), go to the Request Dashboard and adjust the date range filter to include past dates. You can also view the full history of a specific request by opening it and checking the Activity tab, which shows all changes, comments, and status updates.
Permissions Required: Roles required in AXP to view request history are Operations Managers, Brand Administrators, Location Administrators.
Request history in AXP provides a complete record of all guest service requests, including their status changes, comments, and resolution details. This is valuable for operational review, training, and compliance.
Viewing Historical Requests
Using Date Range Filters
On the Request Dashboard, expand the date range filter to include past dates. You can set custom date ranges to view requests from any time period.
Viewing Individual Request History
Open any request and click the Activity tab to see the complete history including who created the request, all status changes with timestamps, comments and internal notes, assignment changes, and any linked items or attachments.
Exporting Request Data
For detailed analysis, you can export request data to CSV format. This includes all request fields, status history, and timing information useful for operational reporting.