Summary: To use the Analytics Dashboard in AXP (Alliants Experience Platform), click Reports in the main navigation. The dashboard displays key metrics including active conversations, request completion rates, average response times, and guest satisfaction scores. Use the date range selector to view different time periods and compare performance.
Permissions Required: Roles required in AXP to use the analytics dashboard are Location Administrators, Operations Managers, Brand Administrators.
The Analytics Dashboard provides a real-time overview of your property's operational performance. It helps managers identify trends, spot issues, and make data-driven decisions.
Dashboard Components
Key Metrics
The top section shows headline metrics such as total active conversations, open requests, average response time, and so on.
Trend Charts
Visual charts show how metrics change over time, helping you identify patterns, seasonal trends, and the impact of operational changes.
Departmental Breakdown
View metrics broken down by department to compare team performance and identify areas needing attention.
Customising the Dashboard
Adjust the date range to view daily, weekly, monthly, etc. Filter by location, request type, or channel to focus on specific areas.