Summary: To run reports in AXP (Alliants Experience Platform), navigate to the Reports module from the left sidebar, select the report type you need, set your date range and filters, and click Update Icon to view. You can click the three dots on top right corner to export your data.
Permissions Required: Roles required in AXP to run reports in axp are Brand Administrators, Location Admins, Report Viewers.
How Do I Run Reports in AXP?
Overview
Running reports in AXP gives you visibility into guest communications, team performance, request volumes, and overall operational metrics. The Reports module provides pre-built report templates as well as the ability to customise reports with specific filters and date ranges. You can view reports on screen, export them as CSV files, or schedule regular report delivery via email.
Time required: 2-5 minutes
Prerequisites
You need the Report Viewer, Location Admin, or Brand Admin role
Data availability depends on your location's activity period
Access the Reports Module
To access and run reports in AXP, follow these steps:
Step 1: Navigate to Reports
Click Reports in the left navigation menu
You will see the analytics dashboard with key metric summaries
Step 2: Select a Report Type
AXP offers several pre-built report types:
Conversation Reports — Message volumes, response times, channel breakdown
Request Reports — Request volumes, completion rates, average handling time
Guest Reports — Profile activity, engagement metrics, satisfaction scores
Team Performance — Staff response times, workload distribution, productivity
Digital Key Reports — Key issuance, usage rates, device types
Step 3: Set Filters and Date Range
Select the date range for your report (today, this week, this month, or custom)
Apply location filters to focus on specific properties
Add department filters to narrow results to specific teams
Click Update Icon to update the report view
Step 4: Export Your Report
Click the three dots button > Download in the top right of the report
Select your export format (CSV is the most common)
The file will download to your computer