Notifications and Reminders are set to help carry out requests more efficiently, as some properties experience a large volume of requests in a short period of time this feature helps to avoid missing any requests that need to be completed for guests.

You can use this feature to set a reminder and a notification for a request, that can be alerted to you and your team at a set date and time for when you will need to complete the task for that request.

See our Tango tutorial by clicking on the link below which is a step by step guide in setting a reminder for a task to be carried out, in order to complete the request that the guest has ask for:

https://app.tango.us/app/workflow/Request-Task-Reminders-ecf16bdb447f427bb8d6849ef3db7bc5

📘 See some of our FAQs below on Notifications and Reminders:

Q: What is "internal comments"?

A: Use this section to provide instructions to your users on what needs to be done in order to complete the task

Q: What does the date & time refer to?

A: Is the date and time that the reminder will be activated to your users to carry out the task

Q: When setting a Reminder, what does it do?

A: Setting a Reminder will help to remind your team that a particular task needs to be completed in order for the request to be fulfilled.

Q: When I assign a location/department and/or user, what occurs?

A: You can assign a reminder to a particular location, department, or user, depending on the type of request that needs to be carried out. This is the same concept as templates for users, departments, and locations, as we understand that sometimes a request is only relevant for a particular party and not the whole team.