Summary: When downloading a confirmation letter or request template from AXP (in .docx or .pdf format), the file may silently fail to appear or nothing seems to happen when you click the download button. This is most commonly caused by a browser pop-up blocker preventing the file from opening, or by cached data that needs to be cleared.
Permissions Required: Any user who has access to Request templates in AXP (e.g. Brand Admin, Location Admin).
Steps to follow
Retry the download first — Occasionally a brief network or browser hiccup can cause a one-off failure. Click the download button again before trying anything else.
Check your browser's pop-up blocker — AXP opens downloaded files in a new tab or window. If your browser's pop-up blocker is active, it will silently block the download.
Look for a pop-up blocked notification in your browser's address bar (usually a small icon on the right).
Click it and select Always allow pop-ups from alliants.app.
Then retry the download.
Clear site-specific cache and cookies for alliants.app in Chrome:
Go to Chrome Settings → Privacy and security → Third-party cookies → See all site data and permissions.
Search for
alliants.appin the search bar.Select the entry and click Delete data to clear the cache and cookies for that site only.
Log back into AXP — After clearing the cache, go to alliants.app and sign in again with your credentials.
Retry the download — Navigate back to the request template and try downloading again. The file should now open or save successfully.
💡 Tips: Alternatively, press Ctrl+Shift+Del (Windows) or Cmd+Shift+Del (Mac) to open the full browsing data panel — just make sure to filter by the alliants.app domain if you want to clear data selectively.
Common Questions
Q: Why does nothing happen when I click the download button?
A: This is almost always caused by a browser pop-up blocker. AXP opens the downloaded file in a new tab, and pop-up blockers treat this as a pop-up and block it silently. Look for the blocked pop-up notification in your browser's address bar and allow pop-ups from alliants.app.
Q: Does this affect both .docx and .pdf formats?
A: Yes. The download feature works for both .docx and .pdf formats. If neither is downloading, the issue is most likely the pop-up blocker or a browser cache/session problem rather than the file format itself.
Q: I've allowed pop-ups but it still isn't working — what else can I try?
A: Clear the site-specific cache and cookies for alliants.app (see Step 3 above), then log out and back in. This resolves most persistent download issues by resetting your session data.
Q: Will clearing the cache affect anything else in AXP?
A: No. If you clear data only for alliants.app (rather than all browsing data), it won't affect other sites or your saved passwords. You will simply need to log back into AXP after clearing.