Summary: If you can't log in to AXP, try resetting your password, clearing your browser cache, or checking with your Administrator that your account is active and not locked.
If you're unable to log in to the Alliants Experience Platform (AXP), there are several common causes and solutions. This article covers password resets, locked accounts, browser compatibility, and other login troubleshooting steps to help you regain access quickly.
Common Login Issues and Solutions
Forgotten Password
If you've forgotten your password, you can reset it from the login screen.
Go to the AXP login page
Click Forgot Password? below the password field
Enter your registered email address
Check your inbox for a password reset link (check spam/junk folders too)
Click the link and create a new password following the security requirements
Tip: Password reset links expire after 24 hours. If yours has expired, request a new one.
Account Locked
Accounts are locked after multiple failed login attempts for security purposes.
Wait 15 minutes for the automatic lockout to expire
Try logging in again with the correct credentials
If still locked, contact your Brand Administrator to manually unlock your account from Settings > Users > find your account, then click the three dots to unlock your account
Browser Issues
Sometimes browser settings can prevent successful login.
Clear your browser cache and cookies
Try using a private/incognito browser window
Ensure you're using a supported browser (Chrome, Firefox, Safari, or Edge)
Disable any browser extensions that might interfere with login
Check that JavaScript and cookies are enabled
Account Deactivated
If your account has been deactivated by an administrator, you'll see an error message on login.
Contact your Brand Administrator to confirm your account status
Ask them to reactivate your account if appropriate
Once reactivated, try logging in again with your existing credentials
Frequently Asked Questions
How long does a password reset link last?
Password reset links are valid for 24 hours. If the link has expired, return to the login page and request a new reset link by clicking "Forgot Password?" again. Please check spam box just in case. An email will take up to couple of minutes to arrive and the previous links would expire immediately when a new email is triggered.
Can I change my login email address?
Login email addresses can only be changed by a Brand Administrator. Contact your admin to update your email address in the system.
What browsers are supported by AXP?
AXP supports the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. For the best experience, keep your browser updated to the latest version.