Alliants Experience Platform (AXP)

Troubleshoot AXP login issues including password resets, locked accounts, and browser problems.

Why Can't I Log In to AXP?

Troubleshoot access denied errors in AXP including permissions, roles, and location access issues.

Why Am I Getting "Access Denied" Errors?

This article helps to address issue when users log in AXP via SSO but met 'Unexpected Error Occurred' message.

"Unexpected Error Occurred" on AXP Login page

This document outlines the process of user creation who logs in via SSO (Single Sign On).

Mandarin Oriental Hotel Group (MOHG) User Creation

How can I Unlock my Account?

Alliants Experience Platform sings users out after inactivity for security reason. AXP Web App, Staff Mobile App and Guest Web App follow different rules.

How Long Does It Take For My Account to Auto Logout?

If you see a "You are still signed in, Sign in again?" or "Invalid CSRF token" message when SSO in AXP, this guide explains what it means and how to…

Why Am I Seeing "You Are Still Signed In" When Logging In AXP?

If you're unable to log in to AXP using Single Sign-On (SSO) and see an error message from Microsoft, this guide explains the most common cause and what to do.…

Why Can't I Log In to AXP via Single Sign-On (SSO)?

Troubleshoot login, access denied, and 2FA problems

14.0 Login & Access Issues

Alliants.com

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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