Summary: "Access Denied" errors occur when your user role doesn't have permission for a specific feature or location. Contact your Brand Administrator to check your role permissions and location access settings.
If you're seeing "Access Denied" or "Permission Denied" errors in the Alliants Experience Platform (AXP), it means your current role doesn't have the necessary permissions for the action you're trying to perform. This article explains common causes and how to resolve access issues.
Common Causes
Insufficient Role Permissions
Each user role in AXP has specific permissions that control what features and actions are available.
Check your current role by clicking your profile icon in the top-right corner
Compare your role with the required permissions for the action you're trying to perform
If you need additional access, contact your Brand Administrator to adjust your role
Location Restrictions
Your account may be restricted to specific Locations within AXP.
Check which Locations you have access to in your profile settings
If you need access to additional Locations, ask your Brand Administrator to update your location access
Department Restrictions
Some features are restricted to specific departments within a Location.
Verify you're assigned to the correct department for the feature you need
Contact your Administrator to add you to additional departments if needed
Feature Not Enabled
Some features may not be enabled for your Brand or Location.
Check with your Administrator whether the feature is available on your plan
Some features require additional configuration before they become accessible
Frequently Asked Questions
Who can change my permissions?
Only Brand Administrators and users with administrative roles can modify user permissions. Contact your Brand Administrator to request changes to your role or access level.
Why can I see a menu item but get an error when I click it?
Some menu items are visible to all users but require specific permissions to use. This helps users understand what features are available while maintaining security. Ask your Administrator for access if you need the feature.
Can I request temporary elevated access?
Temporary access changes depend on your organisation's policies. Speak with your Brand Administrator about whether temporary role elevation is possible for your specific needs.