Summary: By default, the sections of the Create request panel (such as Billing Details, Request Details and Guest Details) are collapsed, so staff need to click each one to open it. With the Expand all request form sections by default setting turned on, every section opens automatically, so staff can see and fill in all fields straight away without extra clicks.
Permissions Required: Brand Admin
Steps to follow
Go to Settings in the left-hand side menu.
Click on the Brand tab.
Click on Request forms in the left-hand menu.
Tick the Expand all request form sections by default checkbox.
💡 Tip: To check it has worked, create a new request. All sections in the Create request panel will now open automatically.
Common Questions
Q: Who does this setting apply to?
A: The setting is managed in Brand Settings, so it applies to everyone creating requests across your brand. Individual users do not need to change anything.
Q: Does this change the fields on my request forms?
A: No. This setting only changes whether sections are open or closed when the Create request panel loads. Your request forms, fields and settings stay exactly the same.
Q: How do I go back to collapsed sections?
A: Go to Settings > Brand > Request forms and untick Expand all request form sections by default. Sections will be collapsed again the next time a request is created.
Q: What is the "Allow users to show/hide request fields" setting next to it?
A: This is a separate setting. It lets users choose which individual fields they want to show or hide on a request form, using the eye icon next to each field. You can use it on its own or together with the expand setting.
Q: I can't see the Request forms section in Settings. What should I do?
A: This section is only available to Brand Admins. Ask a Brand Admin at your property to turn the setting on.