Alliants Experience Platform (AXP)

If you're an admin and you've noticed that new messages don't appear automatically in your inbox, this is intentional. The platform is designed so that admins need to manually refresh…

Why Do I Not See New Messages?

This article explains one of the causes of why SMS messages cannot send for users, or how guests can opt out of SMS messaging that stops SMS messaging between users…

Why SMS messaging stopped or How can guests opt out of SMS messaging?

The Platform has a feature to remove or hide images if it contains sensitive personal information, such as credit cards, ID, or travel documents and inappropriate content. For security reasons,…

Why an Image / Photo Automatically Removed or Hidden?

If a template's variables are not populated as expected, there are few common reasons such as profile's fields don't match the variable, or there are white spaces in the variables/profile's…

Why Are My Template's Variables Not Populated?

Internal notes help team members share information about a conversation without the guest seeing it. However, not every user can add internal notes to every conversation. Access depends mainly on…

Who Can Add Internal Notes to a Conversation

If your message to a guest via WeChat channel failed due to 'function category of API need to be confirmed by component rid: {abc123xxx}', you will need to check your…

How to fix if WeChat messaging fails due to 61016

Use this guide to verify that escalation rules are correctly set up and functioning for your department.

🔍 How to Check If Escalation Rules Are Working Properly

Error: Too Many Requests In Line Messaging Channel

This article explains the possible reasons why a WhatsApp message fails to deliver to a guest. Covers template restrictions, 24-hour messaging windows, guest blocking, quality ratings, and duplicate profile issues.

Why can't I send an outbound WhatsApp message to a guest phone number?

Error Message: This Message Was not Delivered to Maintain a Healthy Ecosystem?

Can a Reactive Whatsapp Template be used at any time?

Why did my Message to a Guest not get Sent from the Default Channel?

This article explained that AXP auto closed conversations after 7 days of inactivity.

Loews -  Why the Platform / System Closed the Conversation?

This articles explains that the platform auto closes the conversation after 24 hours inactivity in the conversation.

Why System User Closed The Conversation?

Frequently asked questions about how Allin handles guest data, including data retention, encryption, OpenAI's data policies, and your ownership of customer data.

Allin Data Security and Privacy FAQ

Explains why SMS messages fail when the sender number is US-based (+1) and the recipient is a UK number (+44). Covers the Twilio error "Message cannot be sent with the…

Why Can't I Send SMS Messages to UK Numbers?

Explains why filtering by department in the History tab does not return closed conversations and how to find historical conversations without using the department filter.

Why Can't I See Closed Conversations When Filtering by Department in History?

When a message failed to send, users can hover over the 'failed to send' to see the detailed errors. This article covers WhatsApp, SMS, and Facebook Messenger delivery errors, their…

What do the Conversation Error Messages Mean? Why message failed to send?

This article explains why Facebook Messenger messages may stop delivering in AXP and how to fix the issue by re-authenticating the Facebook page connection. The error message is "Message could…

Why is Facebook Messenger Not Delivering Messages?

This article explains why a guest can receive more than one check-in message and how to identify if a check-in reversal on the PMS caused the duplicate. Key terms: duplicate…

Why Did a Guest Receive Two or More Check-In Messages?

This article explains why messages being sent to or received by the wrong guest. Covers how to identify the issue and what to do next.

Why Messages Sent To the Wrong Guest Profile

You may experience a situation where a WhatsApp broadcast fails to send, even though the same template works fine when messaging guests individually. This article explains why this happens and…

Why Is My Broadcast Failing? (Template Variable Name Error)

Resolve issues about frequently asked questions relating to Conversations module

14.2 Conversations & Messaging

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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