Alliants Experience Platform (AXP)

This article explains what fields of a guest profile on AXP can be edited by users and what fields are not editable. These uneditable fields are often synced through external…

Guest Profile Fields: What You Can Edit and What Syncs Automatically From External Sources

In some cases, a guest profile may appear in the system without a phone number. This can happen when a guest first contacts the hotel through WhatsApp.

Why Can a Guest Profile Be Created Without a Phone Number?

The Alliants Experience Platform (AXP) integrates with PMS to manage guest profile, including phone numbers, and adheres to specific rules for data synchronization. Below is an overview of how phone…

How does AXP integrate and manage guest phone numbers with Opera PMS?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

Why is the guest phone number field populated with the email address?

Why can I not Send a Digital Itinerary Link to a Guest?

How to hide a room rate from the Digital Itinerary?

Why are there Two Guest Profiles with the same Booking Number?

Multiple profiles appearing for a single guest

Why Does the Guest have Duplicate Profiles?

Users with the Contractor role may see a "Record not found" error when viewing guest profiles. This happens because Contractors can only access profiles linked to active bookings at their…

Why Am I Getting a "Record Not Found" Error When Viewing a Guest Profile?

This article explains why a grey "MO" badge or tag may appear on guest profiles in AXP alongside or instead of the expected "FANS of MO" loyalty badge. Covers badge…

Why Is a New "MO" Badge Appearing in AXP Guest Profiles?

14.3 Guest profiles

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