Alliants Experience Platform (AXP)

This article explains what fields of a guest profile on AXP can be edited by users and what fields are not editable. These uneditable fields are often synced through external…

[TobeReviewed] Guest Profile Fields: What You Can Edit and What Syncs Automatically From External Sources

In some cases, a guest profile may appear in the system without a phone number. This can happen when a guest first contacts the hotel through WhatsApp.

[TobeReviewed] Why Can a Guest Profile Be Created Without a Phone Number?

The Alliants Experience Platform (AXP) integrates with PMS to manage guest profile, including phone numbers, and adheres to specific rules for data synchronization. Below is an overview of how phone…

[TobeReviewed] How does AXP integrate and manage guest phone numbers with Opera PMS?

This article explains how users can manually merge guest profiles

[TobeReviewed] How to Merge a guest profile in AXP?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

[TobeReviewed] Why is the guest phone number field populated with the email address?

[TobeReviewed] Why can I not Send a Digital Itinerary Link to a Guest?

[TobeReviewed] How to hide a room rate from the Digital Itinerary?

[TobeReviewed] Why are there Two Guest Profiles with the same Booking Number?

Multiple profiles appearing for a single guest

[TobeReviewed] Why Does the Guest have Duplicate Profiles?

Users with the Contractor role may see a "Record not found" error when viewing guest profiles. This happens because Contractors can only access profiles linked to active bookings at their…

Why Am I Getting a "Record Not Found" Error When Viewing a Guest Profile?

14.3 Guest profiles

Alliants.com

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.