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Why Is a New "MO" Badge Appearing in AXP Guest Profiles?

This article explains why a grey "MO" badge or tag may appear on guest profiles in AXP alongside or instead of the expected "FANS of MO" loyalty badge. Covers badge visibility, colour theme, and what drives the display in the staff app.

Summary: You may notice a grey badge labelled "MO" appearing on guest profiles in AXP. This is a separate membership badge — not a replacement for "FANS of MO" — and its appearance is driven by the badge's name and colour settings.

Permissions Required: Conversers, Location Admin and Brand Admin (to view guest profiles and badge details in AXP)

Steps to follow

  1. Go to the guest profile in AXP where the "MO" badge is appearing.

  2. Confirm that the "FANS of MO" badge still exists separately — the "MO" badge is a newly created membership badge, not a replacement.

  3. If the badge should not be visible or the colour needs updating, raise this with the relevant team at MO — the badge was likely created or synced from their side without a configured colour theme.

Common Questions

Q: Why is the "MO" badge grey?

A: The grey colour comes from the colour_theme field on the MembershipProgram record being blank or set to default. This happens when a badge is created or synced without a colour theme configured. Whoever created the "MO" badge (likely on MO's side) did not set a colour.

Q: Is the "FANS of MO" badge gone?

A: No. The "FANS of MO" badge still exists as a separate MembershipProgram record. The "MO" badge is a newly created record — the two coexist independently. Guests may show both badges on their profile.

Q: What controls which badges appear on a guest profile in AXP?

A: In the AXP staff app, any MembershipProgram record that has not been soft-deleted will appear on the guest profile. The name shown on the chip comes from the name field, and the colour comes from the colour_theme field on that record.

🗒️ Note: If the "MO" badge was created unintentionally or needs to be removed, this must be handled at the source (MO's system or Active Admin). Reach out to the relevant MO contact to confirm whether the badge was created deliberately and whether a colour theme should be configured.

⚠️ Warning: Do not soft-delete a MembershipProgram record unless you have confirmed with MO that it is safe to do so — this will remove the badge from all guest profiles that have it.

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