14. FAQs & Troubleshooting
Solutions to common problems.
75 articles
- Why Am I Getting "Access Denied" Errors?
- Why Can't I Log In to AXP?
- Why Is My Two-Factor Authentication Not Working?
- Why is the Room Number Missing in IRD Requests?
- Why Is It Showing “Booking Updated by Guest” in Conversations When There Are No Updates Made by the Guest?
- Guest Cannot See Booking / Itinerary in the App (Duplicate Profile Issue)
- I'm not able to login to my account as I am seeing an error message?
- Allin Data Security and Privacy FAQ
- Why Can't I Send SMS Messages to UK Numbers?
- Why Can't I See Closed Conversations When Filtering by Department in History?
- What do the Conversation Error Messages Mean? Why message failed to send?
- Why is Facebook Messenger Not Delivering Messages?
- Why Did a Guest Receive Two or More Check-In Messages?
- Why can't I send an outbound WhatsApp message to a guest phone number?
- Why Messages Sent To the Wrong Guest Profile
- Why Is My Broadcast Failing? (Template Variable Name Error)
- Why Do I Not See New Messages?
- Why SMS messaging stopped or How can guests opt out of SMS messaging?
- Why an Image / Photo Automatically Removed or Hidden?
- Why Are My Template's Variables Not Populated?
- How to fix if WeChat messaging fails due to 61016
- Error: Too Many Requests In Line Messaging Channel
- Error Message: This Message Was not Delivered to Maintain a Healthy Ecosystem?
- Why did my Message to a Guest not get Sent from the Default Channel?
- Why System User Closed The Conversation?
- Why can't I send an outbound message to a guest phone number?
- Why an Attachment Sometimes Fails to Send in WhatsApp
- Why Is a New "MO" Badge Appearing in AXP Guest Profiles?
- How does AXP integrate and manage guest phone numbers with Opera PMS?
- Why Am I Getting a "Record Not Found" Error When Viewing a Guest Profile?
- Why Can a Guest Profile Be Created Without a Phone Number?
- Why is the guest phone number field populated with the email address?
- Why can I not Send a Digital Itinerary Link to a Guest?
- Why are there Two Guest Profiles with the same Booking Number?
- Why Does the Guest have Duplicate Profiles?
- Why A FourSeasons Guest Cannot See the Reservation/Booking on their FourSeasons App?
- Why Can't I Find a Guest's Conversation in History Or Search?
- How Do I Troubleshoot Booking Sync Issues?
- Why Are There 2 Logos in Guest Web App Portal?
- When Generating a Printed Template Guide the Doc appears Blank?
- Why Does the Guest have the Incorrect Room Number Assigned?
- How to Modify the Format of Dates
- Is there a way to change the Guests App Timezone to the Locations/ Property's Time Zone?
- 🔍 How to Check If Escalation Rules Are Working Properly