Alliants Experience Platform (AXP)

Description: Explains why some users — specifically those with the Contractor role — can't find a guest's conversation in the History tab or Search, even when they can see the…

Why Can't I Find a Guest's Conversation in History Or Search?

Resolve common booking synchronisation problems between your PMS and AXP including missing bookings, stale data, and sync errors.

How Do I Troubleshoot Booking Sync Issues?

On the guest web portal, the logos on the log in page are from the Brand logos, or Location logos from Settings > Themes.

Why Are There 2 Logos in Guest Web App Portal?

When Generating a Printed Template Guide the Doc appears Blank?

Why Does the Guest have the Incorrect Room Number Assigned?

This article explains how admins can edit the format of dates presenting on the platform.

How to Modify the Format of Dates

Is there a way to change the Guests App Timezone to the Locations/ Property's Time Zone?

Use this guide to verify that escalation rules are correctly set up and functioning for your department.

🔍 How to Check If Escalation Rules Are Working Properly

Resolve issues about issues relating to Settings module

14.12 Settings

Alliants Experience Platform

Alliants.com

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Track the progress of all tickets and conversations related to your company.

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.