If you are seeing this message in the Conversations section of AXP this is due to a restriction by Meta:
Meta enforces strict restrictions and limitations on certain marketing message templates as part of its efforts to minimize spam and unsolicited messaging. These controls are designed to ensure that businesses maintain compliance with platform policies, preventing excessive or intrusive marketing communications.
By actively monitoring, blocking, and limiting the use of specific templates, Meta aims to enhance message relevance, user experience, and engagement quality while discouraging the misuse of its messaging services for mass promotional outreach.