Alliants Experience Platform (AXP)

Why is the Department Filtering in Historical Conversations Report Showing Zero?

Why did my Message to a Guest not get Sent from the Default Channel?

Can a Reactive Whatsapp Template be used at any time?

Multiple profiles appearing for a single guest

Why Does the Guest have Duplicate Profiles?

Why Does the Guest have the Incorrect Room Number Assigned?

IRIS order status: Failure | Order Details not showing in AXP

In Room Dining Orders are Appearing Blank/ Empty or Not Syncing to Alliants?

Why are there Two Guest Profiles with the same Booking Number?

Guest profile has not synced in or is showing the incorrect booking/ room details or not showing at all

How to re-sync Opera/Oracle PMS data to AXP?

How to re-sync data for Infor HMS?

I am Receiving too Many Email Notifications for Reported Messages?

When Generating a Printed Template Guide the Doc appears Blank?

If a Request is Sent into AXP does it get Included into First Response Time?

Why Can I not see the Guest Card Payment Details?

Is there a way to change the Guests App Timezone to the Locations/ Property's Time Zone?

Error Message: This Message Was not Delivered to Maintain a Healthy Ecosystem?

Room number missing in requests/ IRD orders for Mobile

Why is the Room Number Missing in IRD Requests?

How to hide a room rate from the Digital Itinerary?

US Phone Numbers Outbound / Pro-active Messages

Why can't I send an outbound message to a guest phone number?

How to set up auto reply for Out of Hours messaging of your department?

Why can I not Send a Digital Itinerary Link to a Guest?

Digital Key not appearing for view / Cannot register for Digital Key in Guest App

Why is a Guests Digital Key/ Registration for the Key not Appearing in the Guest App?

How to Enable & Disable Bluetooth & Apple Digital Keys for Room Types?

How do you save Custom Views for Requests?

Change Request Process

Why are Cancelled Requests in the Guest Profile not showing, but can be seen in the global search

Error: Too Many Requests In Line Messaging Channel

How to share a link to Apple Wallet or Google Wallet Hotel Keys?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

Why is the guest phone number field populated with the email address?

Message failed to send because more than 24 hours have passed since the customer last replied to this number

Pro-active Whats Template Not Sending - 24 Hour Error Message

What is the Child Seat field in transportation requests?

What is an Origin Code for audience building?

Use this guide to verify that escalation rules are correctly set up and functioning for your department.

🔍 How to Check If Escalation Rules Are Working Properly

If your message to a guest via WeChat channel failed due to 'function category of API need to be confirmed by component rid: {abc123xxx}', you will need to check your…

How to fix if WeChat messaging fails due to 61016

If ALL your property's tablets cannot place In Room Dining orders, this means there is a configuration issue with the 3rd party - IRIS.

Why all my property's tablets cannot send IRD orders?

Using Tab-Key keyboard navigation in request forms

FAQs

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