Alliants Experience Platform (AXP)

[TobeReviewed] Why did my Message to a Guest not get Sent from the Default Channel?

[TobeReviewed] Can a Reactive Whatsapp Template be used at any time?

Multiple profiles appearing for a single guest

[TobeReviewed] Why Does the Guest have Duplicate Profiles?

[TobeReviewed] Why Does the Guest have the Incorrect Room Number Assigned?

[TobeReviewed] Why are there Two Guest Profiles with the same Booking Number?

Guest profile has not synced in or is showing the incorrect booking/ room details or not showing at all

How to re-sync Opera/Oracle PMS data to AXP?

[TobeReviewed] How to re-sync data for Infor HMS?

[TobeReviewed] I am Receiving too Many Email Notifications for Reported Messages?

[TobeReviewed] When Generating a Printed Template Guide the Doc appears Blank?

[TobeReviewed] If a Request is Sent into AXP does it get Included into First Response Time?

[TobeReviewed] Why Can I not see the Guest Card Payment Details?

[TobeReviewed] Is there a way to change the Guests App Timezone to the Locations/ Property's Time Zone?

[TobeReviewed] Error Message: This Message Was not Delivered to Maintain a Healthy Ecosystem?

[TobeReviewed] How to hide a room rate from the Digital Itinerary?

US Phone Numbers Outbound / Pro-active Messages

[TobeReviewed] Why can't I send an outbound message to a guest phone number?

[TobeReviewed] How to set up auto reply for Out of Hours messaging of your department?

[TobeReviewed] Why can I not Send a Digital Itinerary Link to a Guest?

Digital Key not appearing for view / Cannot register for Digital Key in Guest App

[TobeReviewed] Why is a Guests Digital Key/ Registration for the Key not Appearing in the Guest App?

[TobeReviewed] How to Enable & Disable Bluetooth & Apple Digital Keys for Room Types?

How do you save Custom Views for Requests?

[TobeReviewed] Change Request Process

[TobeReviewed] Why are Cancelled Requests in the Guest Profile not showing, but can be seen in the global search

[TobeReviewed] Error: Too Many Requests In Line Messaging Channel

How to share a Booking link to Apple Wallet or Google Wallet Hotel Keys?

An article designated for Oracle/HAPI users on how the data syncs to Alliants

[TobeReviewed] Why is the guest phone number field populated with the email address?

Message failed to send because more than 24 hours have passed since the customer last replied to this number

[TobeReviewed] Pro-active Whats Template Not Sending - 24 Hour Error Message

[TobeReviewed] What is the Child Seat field in transportation requests?

What is an Origin Code for audience building?

This article explains how users can manually merge guest profiles

[TobeReviewed] How to Merge a guest profile in AXP?

Use this guide to verify that escalation rules are correctly set up and functioning for your department.

[TobeReviewed] 🔍 How to Check If Escalation Rules Are Working Properly

If your message to a guest via WeChat channel failed due to 'function category of API need to be confirmed by component rid: {abc123xxx}', you will need to check your…

How to fix if WeChat messaging fails due to 61016

Using Tab-Key keyboard navigation in request forms

This article explains how admins can edit the format of dates presenting on the platform.

[TobeReviewed] How to Modify the Format of Dates

The Alliants Experience Platform (AXP) integrates with PMS to manage guest profile, including phone numbers, and adheres to specific rules for data synchronization. Below is an overview of how phone…

[TobeReviewed] How does AXP integrate and manage guest phone numbers with Opera PMS?

Internal notes help team members share information about a conversation without the guest seeing it. However, not every user can add internal notes to every conversation. Access depends mainly on…

[TobeReviewed] Who Can Add Internal Notes to a Conversation

In some cases, a guest profile may appear in the system without a phone number. This can happen when a guest first contacts the hotel through WhatsApp.

[TobeReviewed] Why Can a Guest Profile Be Created Without a Phone Number?

This article explains how to update the icon of the web messenger on a property/customer's main website.

[TobeReviewed] How To Update the Icon of Web Messenger on the Customer's Website?

This article explains how property IT team can add Alliants as a subscriber to OHIP so that AXP can send updates back to property's PMS via OHIP.

How to Add Alliants (AXP) as A Subscriber to OHIP Interface

If a template's variables are not populated as expected, there are few common reasons such as profile's fields don't match the variable, or there are white spaces in the variables/profile's…

[TobeReviewed] Why Are My Template's Variables Not Populated?

The Platform has a feature to remove or hide images if it contains sensitive personal information, such as credit cards, ID, or travel documents and inappropriate content. For security reasons,…

[TobeReviewed] Why an Image / Photo Automatically Removed or Hidden?

This article explains one of the causes of why SMS messages cannot send for users, or how guests can opt out of SMS messaging that stops SMS messaging between users…

[TobeReviewed] Why SMS messaging stopped or How can guests opt out of SMS messaging?

On the guest web portal that is guest facing, the logos on the log in page are from the brand logos, or Location logos from Settings > Themes. Admins can…

[TobeReviewed] Why Are There 2 Logos in Guest Web App Portal?

This article explains what fields of a guest profile on AXP can be edited by users and what fields are not editable. These uneditable fields are often synced through external…

[TobeReviewed] Guest Profile Fields: What You Can Edit and What Syncs Automatically From External Sources

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