Permissions Required: Only approved brand admins can submit change requests. If you're on the approved list, please use the steps below to fill out the form to raise a ticket for the change and our team will follow up with you soon.
Types of Common Change Requests
Any activity within the platform which the your team may not have access to change yourselves - please note to refer to the relevant brand or location admin who has the necessary permissions for self changes. Common change requests to Alliants involve user access, roles and permissions, content changes or updates, configurations, or other elements — Below are the most common types:
Landing Page Creation / Updates
Flows Addition / Editing
New or Existing Integrations Setup
Other - there could be other cases not covered above
How to submit a Change Request?
1. Login to Alliants Experience Platform (AXP).
2. Navigate to "Help & Support" in the left hand side menu.
3. Click the button "Chat to Support".
4. Press the button to "Send a Message".
5. Select the option "Change Requests".
6. Fill in the form that appears with the following:
Change Description - A description of the change that is being made. Please provide any relevant screenshots, images or videos.
Why is this being changed? - The reason for the change.
Do you provide consent for Alliants to complete this change? - Written consent for Alliants to carry out change
7. An Alliants team member will reach out to provide updates on the change request submitted until resolution.
