Summary: If you happen to notice that the booking number, room number on your Opera/Oracle PMS is different to the one shown on AXP or not showing at all, it might be that the data connection needs a re-sync. This will also apply to if you have a missing guest profile in AXP.
Permissions Required: This process requires access to your Oracle Cloud or Opera Hosted / on Prem as well as Converser or Admin permissions on AXP.
There are different ways of doing this depending on if you are using Oracle Cloud or if it is Opera Hosted / On Prem.
Opera Hosted / On Prem
1. Navigate to the Reservation -> Options -> and select the Re-sync button.
2. Wait approximately 2 minutes to see if the update takes effect.
This will attempt to Re-sync the reservation to external systems and send the latest data.
Oracle Cloud
There are a two ways to do this within Opera Cloud using the steps below:
1. Syncing via Manage Reservations
1. Navigate to the Bookings menu option.
2. Click the option Reservations > Manage Reservations.
3. Search for the guest using their details.
4. Click into the guest "Confirmation Number" hyperlink.
5. Click the button "I Want To.."
6. Click the option "Synchronize to External Systems".
7. A pop up window will appear stating "Process Completed Successfully".
2. Syncing via Delivery History
1. Navigate to the Bookings menu option.
2. Click the option Reservations > Manage Reservations.
3. Search for the guest using their details.
4. Click into the guest "Confirmation Number" hyperlink.
5. Click the button "I Want To.."
6. Click the option "Delivery History".
7. Click the button "Re-sync".
7. A pop up window will appear stating "Process Completed Successfully".
🗒️ If neither of the above options work, an alternative solution—whether using Cloud, Hosted, or On-Prem—is to add a Special/Preference to the reservation. This action will trigger an Update to Reservation, prompting a re-sync of data.
Please note that this process may take approximately 2 minutes to take effect.
If you have tried both approaches above in that order and the data still hasn’t updated in AXP then please send us the Change Log file for the reservation to allow us to debug the issue. This can be located via Options -> Change Log button.