What this feature does
You can now control which fields on a Concierge request are visible to guests on their digital and printed itineraries.
This allows you to:
Hide internal-only information (e.g. internal notes, cost codes)
Show or hide fields for a specific request without changing your brand defaults
Keep itineraries clean and guest-friendly while still storing full internal details
Field visibility is controlled in two layers:
Brand setting – turns the feature on/off
Per-request toggles – lets staff hide/show individual fields on each request
1. Brand-level setting: enable field visibility controls
A Brand Admin must first enable the feature
Go to Brand settings in AXP.
Locate "Request Forms" menu.
Find the setting: “Allow users to show/hide request fields”.
Toggle this setting On to enable field visibility controls for your brand.
Default is Off to preserve current behaviour.
This auto saves your changes.
Effect:
Once enabled, users will see visibility controls on supported request forms and can decide, per request, which fields are visible to the guest.
2. Per-request: show or hide specific fields
When the brand-level setting is enabled, request forms support field-level visibility:
Open or create a Concierge request.
For each field that supports visibility control, you’ll see an option to mark it as:
Visible to guest / itinerary – the field appears on digital and printed itineraries
Hidden from guest / internal only – the field is stored in AXP but not shown to guests
Save the request.
Changes apply to:
Digital itineraries
Printed itineraries / PDFs
Your choice affects only this specific request and does not alter the default configuration for other requests or templates.
3. Defaults and expected behaviour
To ensure consistent behaviour:
The brand setting “Allow users to show/hide request fields” defaults to Off.
When enabled:
New request forms default to visibility controls disabled unless explicitly configured.
The underlying database defaults are aligned so the behaviour is consistent between old and new forms.
What this means in practice:
If you do nothing, your existing behaviour remains unchanged.
Once you start using visibility controls, you can tailor which fields guests see on a request-by-request basis.
4. Examples of how to use this
You might want to hide:
Internal cost centre or billing references
Sensitive internal notes about the guest or supplier
Operational instructions that aren’t helpful for the guest
You might want to show:
Confirmation numbers
Pick-up / drop-off details
Guest-facing remarks that provide clarity (e.g. “Driver will be waiting in the lobby with a name board”)
5. Permissions and governance
Only brands with “Allow users to show/hide request fields” turned on can use this feature.
Visibility choices are captured with the request so that itineraries, reporting, and audit trails remain consistent.
If you need the setting enabled for your brand and do not see it, please contact your internal AXP administrator or Alliants support.